Mercy Corps
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Outreach Officer - ECHO

Job Description and Requirements


Mercy Corps is an international relief and development organization working in over 40 countries worldwide helping people build secure, productive and just communities. In Jordan, Mercy Corps has been actively working since 2002 to implement a variety of programs funded by US and European governments and private donors. The current portfolio includes programs focusing on improved water demand management, conflict mitigation and social cohesion programming, child, youth and inclusive education programming, and humanitarian relief programming, which includes emergency cash and protection programming. 


The Outreach Officer will implement daily activities under the ECHO project - Reinforcing the protection of displacement-affected populations living in host communities in Jordan project. The Outreach Officer will be responsible for supporting the field outreach needs and support in reaching new beneficiaries need documentation support. This includes mapping locally available service providers and understanding type and level of services they can provide and their operating procedures to ensure safe and timely follow up to the cases.  In addition, the Outreach Officer will be organizing quality data collection related to outreach data collection and follow up, as well as analyzing and communicating results. This involves daily communication with field team, case managers, filed coordinator and protection team.

Essential Duties and Responsibilities:

  • Build and maintain a comprehensive understanding of the locally available key stakeholders in the targeted areas of intervention to ensure safe, supportive, and timely service delivery with the broadest possible reach of assistance for individuals/households in need.  
  • Follow up with the outreach teams in daily basis, and monitor the data collection process in Mafraq and Irbid.
  • Develop partnerships with relevant national and/or international organizations to reach new beneficiaries in documentation needs.
  • Work with other community based organizations and coordination mechanisms to expand Mercy Corps community network and work with a new partners to support the field monitors in identifying new cases need documentation and protection support. 
  • Regularly communicate with Mercy Corps field staff (from all programs) to insure the support they might need for outreach activities and quality.

·         Follow up, including summarized information and preliminary analysis, to the Project Manager and Protection Advisor for project monitoring purposes.

·         Work closely with the Field Coordinator and Senior project officer to analysis the protection database for lessons to be learned which can improve project implementation and the overall humanitarian response.

·         Other duties as assigned.

SUPERVISORY RESPONSIBILITY: No supervisory responsibility.

REPORTS DIRECTLY TO: Project Manager and Protection Advisor.

WORKS DIRECTLY WITH: Legal Coordinator, Field Coordinator, outreach volunteers, Case Manager, Referral Protection Officer and Senior Protection officer.


  • University degree in Social Work or related field.
  • A minimum 2 years previous experience in project implementation in the Humanitarian Sector. An experience in a similar position would be considered a strong asset.
  • Experience in case management, referrals, and case follow up
  • Experience with protection monitoring
  • Familiar with the local contact of the area to work in – Irbid and Mafraq.
  • Ability to work independently and as a part of a team
  • Excellent communication and presentation skills with the ability to articulate an idea clearly and concisely, with good understanding of at stakes
  • Good skills in Microsoft Office applications including Excel and Word
  • Valid driver’s license and willingness to travel to Irbid /Mafraq/ Amman/ Ramtha


  • Familiar with the area of the intervention – Irbid and Mafraq.
  • Deep commitment to humanitarian principles and values 
  • Ability to work under pressure, independently and with limited supervision
  • Demonstrated organizational skills
  • Demonstrated creative problem-solving skills
  • Security, political and cultural aware